Other Customer Service Support

[OrdinarySama]

Good morning today I received a text message claiming

"

FREE PS5 for you or for a loved one
<{removed per forum guidelines}>>

BESTBUY: WE VALUE OUR CUSTOMERS

Reply STOP to cancel these texts "

from a 38494 number, and I'm not sure if it's a scam? 

[smcalister1]

I just received the below email and it seems to be a scam.

Dear Customer,
Thank you for choosing Geek squad, we are reaching out to remind you that your Geek squad Annual Maintenance Service is expiring on January 20, 2021.
We would thank you for the completion of the 24-month maintenance plan.
We will auto-renew your plan and charge $499.99 you when we tried to contact you.
Geek squad
Grand Total: $ 499.99
Order ID: {removed per forum guidelines}
Customer ID: {removed per forum guidelines}
If you have any query or you would like to cancel this subscription, please contact our Customer Service - {removed per forum guidelines}
©️ 2020 US Geek squad
Customer Service

[dgloeckler]

Hello! I would like to report a scam that I fell for under the name of Best Buy Loyalty Rewards Survey. They said I won a PS5 and required a $1 charge to my credit card to verify me. Like an idiot, I tried it but checked my charges a few days later and found a charge for $9.95 to something called Trust Budget in the Czech Republic. I looked up Trust Budget online and found it IS a legit co but it's located in the UK. I tried to 'cancel my subscription', but, of course, there was no account for my email address so I disputed the charge on my credit card and Citi Cards is sending me a new card. I just wanted to let you know about this! The link in the text for the survey and prize is {removed per forum guidelines} and I will be reporting this site to the FTC as well. As I stated, the charge on my card was for {removed per forum guidelines}. That's all the information I have.

Dawn

[teralz]

Hello! I received an email today from what appears to be a personal gmail account letting me know that Geek Squad Tech Support is auto-renewing my annual subscription for a 12-month maintenence plan. It indicates that I have been charged $143.38 "per our agreement". I haven't seen a charge like this yet, but suspect it might be coming. The phone number listed on the notice is flagged on a couple of different scammer alert websites.  Overall, the email looks fairly legit other than they don't use my name (only my email) and they misspelled Center in the last sentence. 

I've copied the email below: 

Auto Renewal

Dear {removed per forum guidelines}

Thank you for choosing Geek Squad. your annual subscription is expired and Auto Renewed as per your plan.

We would thank you for the completation of 12-months maintenance plan.

We auto-renewed your plan and Charged 143.38 USD against your account. 

Invoice No. :      {removed per forum guidelines}
Total Amount: 143.38 USD
Invoice Date: 26th February 2021
Due Date: 25th February 2022

To upgrade or cancel your subscription, please contact our customer service desk given below. (Working Monday-Saturday, 8AM – 8PM EST)

{removed per forum guidelines}.

Laura ,

IMPORTANT: Please do not reply to this message or mail address. For any issues, please reach our Customer Contact Centre

©GeekSquad Ltd. All Rights Reserved

[Stephenparker82]

There is a gmail user disguising their self as best buy and offering a give away for selected users. They are offering a Mac book pro to whomever file out their form.
This email has the header tag as Apple Mac Book Pro and it is from the user {removed per forum guidelines}. If I could post the screenshot of this I would.

[hockeycanuckjc Community Veteran]

First of all thanks for not falling for the scam , from the sounds of it, you know what it was so that's a good thing. A screen shot is not required here.

Best Buy does not participate in promotions where they give away a Mac Book but may participate in special financing promotions which allows a customer to get a product to take home with low monthly payments.

All promotions are on www.bestbuy.com

Anything else is almost and most likely a scam. Seen them, spotted them, clicked on Report Phishing in my email and went about my day.

See here for more information and forward scams which you know of to the email located here:

https://www.bestbuy.com/site/privacy-policy/protect-yourself/pcmcat266100050002.c?id=pcmcat266100050...

[BeeLol]

Hi Best Buy Support:

Today, I received the email below about some sort of one-year subscription. Please confirm that it's a scam and feel free to use any information in it that might help to catch the person or people doing this. It's such a shame that some people fall for these.

Thank you, BeeLol

____________________________________________________________________________

From: Goncalo Rodrigues <{removed per forum guidelines}>
Sent: Wed, Mar 10, 2021 10:21 am
Subject: $449.99 charged

Dear Customer,

We thank you for completing one year with GeeksPC Support LLC.

We have charged you $449.99 for the next 36 months subscription. We tried to contact you on your registered Phone number, Deduction of amount will appear on your bank account within 48 hours.

If you have any Question or Wish to cancel the Renewal, Please connect us {removed per forum guidelines} within 24 hrs.

Thank You

Donald {removed per forum guidelines}- Account Manager

Helpline no- {removed per forum guidelines}

GeeksPC Support LLC

[Borland]

i just received this email and i sure its a scam because I never had to pay for geek squad or even used them I hope you guys can help me with this situation

Richard {removed per forum guidelines} <{removed per forum guidelines}> Mon, Mar 22 at 7:58 AM Dear Customer, We thank you for completing one year with PC World Geeks Squad team. We have charged you $449.99 for the next 36 months subscription. We tried to contact you on your registered Phone number, Deduction of amount will appear on your bank account within 48 hours. If you have any Question or Wish to cancel the Renewal, Please connect us {removed per forum guidelines} within 24 hrs. Thank You Donald {removed per forum guidelines} Account Manager Helpline no- {removed per forum guidelines} Geeks PC Support LLC

[SeanM-BBY Retired: Social Media Specialist]

Hello, Borland,

Welcome to our forums.  It’s important to make sure your information is secure, especially in this day and age where there are seemingly phishing and scam attempts from every corner of the internet, so I completely understand your caution regarding the email you’ve received here. 

While we’ve removed the private information from the post, it does appear the names and phone numbers provided here are not associated with Best Buy, nor are they associated with our Geek Squad.  If there are any links included in the email you received, I recommend you not follow them, and I also recommend reviewing your statements on any credit cards or financial accounts you might have, and report any suspicious charges you might find as well.  Additionally, our Online Safety Basics Knowledge Base article might provide some additional insight you may find useful.

If you have any other questions or concerns, please don’t hesitate to let me know.

Regards,

[Jdrichter05]

Received this in an email today. When I called, they wanted to access my computer to "complete the reimbursement process". 

Dear Customer,
Thank you for choosing Geek squad, we are reaching out to remind you that your Geek squad Annual Maintenance Service is expiring on March 23, 2021.
We would thank you for the completion of the 24-month maintenance plan.
We will auto-renew your plan and charge $ 499.99 against your account.
We understand that you are busy hence could not get through to you when we tried to contact you.
Geek squad

Grand Total: $ 499.99
Order ID: {removed per forum guidelines}
Customer ID: {removed per forum guidelines}
If you have any query or you would like to cancel this subscription, please contact our Customer Service - {removed per forum guidelines}

©️ 2020 US Geek squad
Customer Service