Other Customer Service Support

[cgov2626]

scam email sent to a friend with my name on it.

From: Geek squad <{removed per forum guidelines}>
Date: November 25, 2020 at 1:55:36 PM EST
Subject: Auto debit from your account Maintenance Fee..Please call

Dear Customer,

Thank you for choosing Geek squad, we are reaching out to remind you that your Geek squad Annual Maintenance Service is expiring on November 25, 2020.

We would thank you for the completion of the 12-month maintenance plan.

We will auto-renew your plan and charge $ 299.99 against your account.

We understand that you are busy hence could not get through to you when we tried to contact you.

Geek squad

Grand Total:  $ 299.99

Order ID: {removed per forum guidelines}

Customer ID: {removed per forum guidelines}

If you have any query or you would like to cancel this subscription, please contact our Customer Service at {removed per forum guidelines}.

© 2020 US Geek squad

Customer Service

{removed per forum guidelines}

[AkNova]

Is this a SCAM ?. I received an e-mail today about re-newing a Subscribtion of Geek Squad Protection Plan, which I don't have. So this must be a Scam ?? It reads as follows:

Thank you for choosing Geek Squad.

Dear Customer,

As per the agreement we have charged you an amount of 249$ for one year subscribtion of Geek Squad Protection Plan .

Activation code- {removed per forum guidelines}

Note- Amount will be auto debited and will be reflected in your bank account by today EOD.

In case of issue in downloading or to cancle the update, please reach us on Helpline {removed per forum guidelines}.

Make sure you be infront of the Computer while calling the Helpline for better assistance.

Thank You,

Team Geek Squad,

{removed per forum guidelines}

Ph:- {removed per forum guidelines}

[jdogg836]

Yes, it's a scam.  None of this aligns with our processes around renewing services.  It also has numerous spelling errors and the address/phone at the bottom are written out like someone not from the USA.

[hockeycanuckjc Community Veteran]

Scammers use a similar telephone scam too regarding an amount charged to your card, a huge scam!

[Meg-BBY Social Media Specialist]

Hi there, AkNova, 

Thank you for reaching out to us on the Forums! I know it can be concerning when you're not sure if an email is verified or not. It looks like this email is not related to Best Buy, and I recommend you do not engage with this email, click any links on it, or give out any personal information and please be cautious going forward. I would recommend contacting your local authorities if any money has changed hands between you and an individual via this email.

Scammers can fake caller ID, name tags, receipts, and email address information which can trick people into thinking that they are legitimate. If you are ever asked for personal information or feel unsure about a call or email, you would want to contact the business yourself to make sure that it was legitimate, just as you've done here! If something ever seems weird in a call or email, or you are being asked to pay in a different currency, please contact the business directly. You can find out more here:https://www.consumer.ftc.gov/blog/2016/05/scammers-can-fake-caller-id-info.

We also have some pointers available on our forums that may help you to protect yourself in the future: http://forums.bestbuy.com/t5/Geek-Squad-Intelligence/Phone-Scams-and-Computer-Repair-Know-Your-Facts....

Best,

[AndyPatton]

From: geek squad <sgeek72@gmail.com>

Dear 

             Hi this email from GEEKS SQUAD the reason why we are sending this email to you because we Would like to inform you that the service Which you have Signed up with us has  been expired so the service will be automatically renewed in two days and the renewal charges will be $499 usd the same amount which you paid at the first place for technical support membership. And it will be automatically debited from your account, however if you don't want to continue with our service you can call on this number {removed per forum guidelines} this is our cancellation department number and ask to cancel the service. After that you will have to fill up a cancellation form in order for the services to get cancelled. Beside that we would like to inform you that the service Which you have Signed up for is the computer protection, Which i hope you remember that you called us when you were facing problem with your computer and so quicken we fixed the problem and you paid us certain amount and the invoice of that membership was sent to your email along with a ATTACHMENT on your computer Display Screen. So kindly call us on {removed per forum guidelines} if you wish to cancel the membership otherwise the membership will be renewed automatically. Replying to this email is not going to cancel the membership you will have to call on the number to cancel this membership.

Thank you 

Regards 

GEEKS SQUAD

[Forumer]

The purpose of this message is to point out a breach in Best Buy/Geek Squad/Webroot account secutiy. Someone obtained enough of my account information to send a phishing email. How did they get my information from Best Buy/Geek Squad/Webroot? Webroot is supposed to provide security yet my account information is not secure! Also, I find out that Best Buy has no department or mechanism to deal with this illegal activity; not even a way to report it to the company. It's very concerning to have my information in the hands of a company that doesn't seem to have my security as a priority. 

[Jenxallen]

I had the same issue - see below. I called and was told I need to be in front of my computer and he would have me fill out a form. I don’t even know what computer or what service he is talking about. He said it was from 2016. He hung up on me when I told him to send me an email from Best Buy. The email I received did not come from a Best Buy email. It was this email- {removed per forum guidelines}

{removed per forum guidelines}
Order Confirmation
{removed per forum guidelines}
Dear Customer,
Your Subscription with GeekSquad for the online support will Renew Today and $299.99 is about to Debit from your account by Today.
For any assistance, Call our Customer Service: {removed per forum guidelines}

DESCRIPTION:
Product: Online Support & Software Warranty
Quantity: 01
Tenure: 5 Years
Payment Method: Direct Debit
Mode: Online Delivery
Renewal Amount: $299.99
INVOICE TOTAL: $299.99



From:

GeekSquad Billing Department.
Customer Help Line: {removed per forum guidelines}

GeekSquad Online Services.

[Lynann459]

Hi I was called first from {removed per forum guidelines}(Arizona) by someone saying they were Geek Squad and that I had a subscription I had to cancel or I was going to be charged 499 to my CC and they knew this from my IP address and there are hackers in my computer [I'm trying not to laugh while writing this but I also am sick because I know some may fall for this] I knew it was a scam but wanted all the info he would give me to pass to you guys. He was directing me then to go to {removed per forum guidelines}<< spaced so no link. I then hung up on him. At which time he hopped in his teleporter and called me one minute later from {removed per forum guidelines}(Indiana - 1 min later) Just wanted you and others to be aware of this. Thank you.

[mikedery1975]

Hi, 

I received the below text today:

"Geek Squad Hi, Billed to Respected Customer. Thanks for choosing Norton ANTIVIRUS SOFTWARE PROTECTION PLAN FOR 2 YEAR Invoice #5671283 Amount $799.99 (THIS WILL BE DEBITED AUTOMATICALLY FROM YOUR RESPECTIVE BANK ACCOUNT). For Any Assistance with your Order Call us {removed per forum guidelines}

Seems suspicious to me as I did not sign up for anti virus protection. I have seen no suspiscious activity on my bank or best buy account as of yet.

Mike