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Posts: 1
Registered: ‎03-29-2022

Frustration with Customer Service

[ Edited ]

I honestly can not remember a more frustrating and difficult experience than dealing with so called "customer service".


I ordered a laptop on lime and indications were that it shipped on 3/21. It did not. I was still charged. Called CS on 3/24 and although they said all the right things, there was no follow through. Promised a confirmation within 24-48 hours, nothing ever received.


Called again on 3/27, and explained to someone else the situation. Had all the notes and case number. Said I would receive confirmation in 24-48 hours. Are you kidding??? And I will not get credited until the next billing cycle, up to 15 days.So it's possible to charge me immediately but not issue a credit for your error?


I do not trust Best Buy, so I am disputing through Amex.


I hope those at Best Buy (Allison {removed per forum guidelines}) realize how bad a process this is, and what an affront it is to treat loyal customers that way.


On Monday afternoon I received notice that I would receive credit for the laptop. But not the two year warranty. I am too angry to call again so soon.


I should have bought directly from the manufacturer.

Posts: 3,495
Topics: 82
Kudos: 133
Solutions: 188
Registered: ‎10-19-2017

Re: Frustration with Customer Service

Hello, djcallahan3,


Welcome to the forums!


I appreciate you taking the time to write us and choosing us for your laptop purchase. While we do our very best to ensure all products are properly labeled and in the right place, we are human and mistakes happen. Never the less, we always expect our employees to be as professional as possible with our customers under all circumstances. Generally, we won't be able to just refund a protection plan that has been activated, and the customer will need to contact the Geek Squad Team directly.


I am happy to look into this further for you. I will need some more details from you first. By clicking on the blue “Private Message” button, will you please send me a private message with the order number, your full name, phone number, and the e-mail address? I look forward to hearing from you.


Kind regards,

Deysha|Senior Social Media Specialist | Best Buy® Corporate
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