04-27-2020 05:24 PM
I recently purchased the Samsung Galaxy buds+ on April 5th for my girlfriends birthday on the 25th. I just gave them to her. I now open my email and see a promo that if i purchase the earbuds+ i would recieve a free wireless charging pad. Am i able to recive the gift now after i already purchased? And...if so, how do i move forward ? thank you.
05-08-2020 02:02 PM
Welcome to our Best Buy forum community!
I hope your girlfriend had a fantastic birthday! Getting Samsung Galaxy Buds+ sounds like a great gift idea, so we're happy that you choose to place your order with us for her special day. That said, I can understand why you'd want to know more about the promotion that you received an email for.
With our Price Match Guarantee, it states that bundle offers or free items included with purchase wouldn't qualify for a Price Match if the promo occurred after the purchase was made. However, I'd be happy to take a look into your purchase to see if it qualified for that promo when you first placed the order, and somehow just wasn't included.
For me to look into this further, can you please use the "Private Message" option in my signature below to send over your full name, phone number, email and order number, so we can review possible options?