Other Customer Service Support

[Ghie]

This is disappointing how are you guys able to access someones personal information and getting charges without the person knowledge. This best buy is fraud and scam!!!
Without any transaction involve your using someone account and getting charges what an evil act!

[nckhammond]

If you could provide a smidge more information that would be great....

[jdogg836]

I’m going to make 2 guesses: 1. Credit Card was compromised and used at Best Buy, unfortunately it’s commonplace and happens at all retailers...or 2. They signed up for a renewing service like antivirus and forgot about it until it renewed. Hopefully Ghie will fill us in shortly.

[Ghie]

i have received a comfirmation that my debit card was used to purchase in Best Buy which i didnt do, how can someone used my personal details without my knowledge. And i didnt know this shop or whatsoever. I didnt purchase or anything transaction with them. so much disappointment with this people doing this thing.

[jdogg836 · Accepted solution]

Ah, so #1.  Unfortunately that does happen, in this day and age criminals gather all of your personal details through security breaches.  I am sure you have seen the issues with Equifax as well as many retailers.  These details are sold online and criminals use those details to make purchases.  It sounds like your information was compromised.  First, I would contact your bank and have the card locked, reported that the credentials were stolen, and have a new one issued.  I would also dispute the fraudlent charges with them.  After that, I would contact your local authorities and file a report.  With all of that done, Best Buy will cooperate with the authorities or Bank should they reach out.   Unfortunately, this is so common in 2019 worldwide that it generally falls to a low priority status over violent crimes and such.   

[Ghie]

Thank you. It is not advisable now not to purchase online using your card since there is a lot of people doing this act.
Thank you for the advise

[Ghie · Accepted solution]

How can i cancel the transaction if someone uses my card for fraudulent transaction?

I already cancelled and block my card account but how can i check or possibly stop that transaction.