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New Member
Posts: 5
Registered: ‎12-10-2019
Accepted Solution

Fraudulent charges what a scam

This is disappointing how are you guys able to access someones personal information and getting charges without the person knowledge. This best buy is fraud and scam!!!
Without any transaction involve your using someone account and getting charges what an evil act!
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Valued Contributor
Posts: 1,249
Registered: ‎02-07-2011

Re: Fraudulent charges what a scam

If you could provide a smidge more information that would be great....
Best Buy Employee
Posts: 1,147
Registered: ‎01-09-2015

Re: Fraudulent charges what a scam

I’m going to make 2 guesses: 1. Credit Card was compromised and used at Best Buy, unfortunately it’s commonplace and happens at all retailers...or 2. They signed up for a renewing service like antivirus and forgot about it until it renewed. Hopefully Ghie will fill us in shortly.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 5
Registered: ‎12-10-2019

Re: Fraudulent charges what a scam

i have received a comfirmation that my debit card was used to purchase in Best Buy which i didnt do, how can someone used my personal details without my knowledge. And i didnt know this shop or whatsoever. I didnt purchase or anything transaction with them. so much disappointment with this people doing this thing.
Best Buy Employee
Posts: 1,147
Registered: ‎01-09-2015

Re: Fraudulent charges what a scam

Ah, so #1.  Unfortunately that does happen, in this day and age criminals gather all of your personal details through security breaches.  I am sure you have seen the issues with Equifax as well as many retailers.  These details are sold online and criminals use those details to make purchases.  It sounds like your information was compromised.  First, I would contact your bank and have the card locked, reported that the credentials were stolen, and have a new one issued.  I would also dispute the fraudlent charges with them.  After that, I would contact your local authorities and file a report.  With all of that done, Best Buy will cooperate with the authorities or Bank should they reach out.   Unfortunately, this is so common in 2019 worldwide that it generally falls to a low priority status over violent crimes and such.   

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 5
Registered: ‎12-10-2019

Re: Fraudulent charges what a scam

Thank you. It is not advisable now not to purchase online using your card since there is a lot of people doing this act.
Thank you for the advise
New Member
Posts: 5
Registered: ‎12-10-2019

cancel transaction from fraudulent purchases by someone else

How can i cancel the transaction if someone uses my card for fraudulent transaction?

I already cancelled and block my card account but how can i check or possibly stop that transaction.