12-15-2020 10:31 AM - last edited on 12-15-2020 12:02 PM by Alyssa-BBY
12-17-2020 01:00 PM
12-18-2020 12:55 PM
Good afternoon, ssun,
Welcome to our community forums. As someone who usually has quite a few gift cards on hand, I can only imagine your surprise to discover the balance missing when it came time to use this. I appreciate you reaching out and would be glad to give you some details on how to get assistance moving forward.
Lost, stolen or damaged cards replaced only with valid proof of purchase to extent of remaining card balance. Based on your message, it sounds like this gift card is now empty. Is that correct? If so, we would be unable to restore this missing balance.
As nckhammond mentioned, continuing to work with your local law enforcement would be the best way to get help moving forward. We will assist them as much as possible in their investigation once they have have contacted Best Buy.
I hope I was able to clear this up. Please let me know if you have more questions I can help with.