05-05-2020 05:10 PM
Solved! Go to Solution.
05-05-2020 06:20 PM
The correct method of contact would be 1-888-BestBuy. This transaction is likely too far along to cancel, but it is possible they may be able to stop it from being delivered and return it to our warehouse.
05-06-2020 08:53 AM
To me happened the same yesteray night thing (I blocked the card immediately and claimed the transaction, so I will not loose money). I tried to call best buy US but the waiting time is more than 2 hours (I can't stay 2 hours on the phone from Dubai to US), I tried to chat, but there are no operators availabile. I tried to leverage best buy Canada but they can't do anything since the transaction in in USD.
I also tried to call a local police station to get support, but they told me they have nothing to do with it... I wanted to report a crime but if I don't talk with BestBuy I can't have information on where it happened!!
Is there an e-mail address? I want to contact them quickly to stop the item to be shipped!
05-06-2020 09:40 AM
05-06-2020 09:45 AM
Very good, but:
1) How can I notify if I can't reach them? No chat operator available, no way to contact them on the phone, no best buy shop that answer (I tried 3 or 4 in LA, New York and Texas).
2) The article you linked is only in case of someone HAVING a BestBuy account. What if I DON'T have it and someone used my credit card on someone else (guessing fake) account?
05-06-2020 09:49 AM
05-06-2020 10:08 AM
CALL CENTER: "The current hold time is 1 hour and 58 minute, visit the website"
CHAT: "We're sorry, all of our Agents are currently busy. Please try again later."
How can I talk to them if they are not reachable???
05-06-2020 10:44 AM