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New Member
Posts: 2
Registered: ‎07-27-2019

Fraud on my account

I have returned a product on May to Calgary Best Buy and I do have the return receipt. From May 2019 the store manager has submitted some transacitons on my account which I do not have any idea what are they and where did they came from because I haven't purchased or returned anything.


I have been wondering is the store mangers has right to log in customers' account and without their knowledge debet or credit account with different plans ?

Best Buy Employee
Posts: 1,623
Registered: ‎01-09-2015

Re: Fraud on my account

This forum is intended for Best Buy USA, you’ll need to reach out to Best Buy Canada via one of the methods under contact us at They will be in a position to look into your situation.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 4,567
Topics: 136
Kudos: 314
Solutions: 217
Registered: ‎08-21-2017

Re: Fraud on my account

Hi there, Adam20189


Thank you for reaching out to us here on our community forums. I know is a strange transaction appeared on my account I would want to get it sorted out as quickly as possible. As jdogg836 mentioned, our team primarily works with our USA stores and customers. I would recommend reaching out to our Best Buy Canada partners via the Contact Us options listed on our site, as they will be best able to assist you with your questions/concerns.

AndrewB|Social Media Specialist | Best Buy® Corporate
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