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New Member
Posts: 2
Registered: ‎05-02-2020

Fraud charges

Dears,
Hope you are well.
Kindly note that my card was utilized in your site and charged for an amount of 188,63 usd on April 26, 2020.
Kindly note that I didn't process this payment. Appreciate if you can check this transaction and arrange to refunD this amount to my card ending 6100 with Max card (AXA BANQUE).

Also today an amount of 515 usd was utilized from my card on the same site but was declinEd because I already blocked the card last week due to the fraud happened on it last week.

Appreciate your immediate action
Regards,

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New Member
Posts: 2
Registered: ‎05-02-2020

Re: Fraud charges

also, i live in france and i don't even know your website.
According to my bank, purchases took place at 3:36 p.m. and 9 a.m. on April 26
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Posts: 5,212
Topics: 159
Kudos: 403
Solutions: 240
Registered: ‎08-21-2017

Re: Fraud charges

Hello, Ida17,

 

Thank you for taking the time to visit our community forums. I can certainly understand how surprising it would be to see a charge that you weren't expecting on your account. I would be happy to give you some more information on how to get help.

 

I would recommend working with your bank to dispute this charge and have this card cancelled. I would also file a report with your local law enforcement to investigate this transaction. Please let me know if you have more questions I can help with!

AndrewB|Social Media Specialist | Best Buy® Corporate
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