05-02-2020 05:41 AM
05-13-2020 02:56 PM
While I wish we were meeting under better circumstances, thank you for sharing this situation here on the Best Buy forum. I’ve had my own credit card used without my permission in the past, so I understand how concerning that is. I’ll be glad to speak about what happened with you.
If you notice that your credit card has been used without your permission on BestBuy.com, we recommend contacting your credit card issuer or bank to report the incident and filing a report with your local law enforcement. Please follow any advice they give. If you’re able, cancel the order, or call Best Buy at (888) BEST-BUY or (888) 237-8289. If you are unable to cancel, we will want to do what we can to either cancel or redirect items from being delivered to whoever placed the order fraudulently. Finally, if you have a BestBuy.com account, please reset your password as soon as possible. See our Knowledge Base article “Help with Unauthorized Orders on BestBuy.com” for more information.
With all of this said, using the information provided, I believe I may have found the transaction you reference as fraudulent. As you’re saying the second order attempt did not go through due to the credit card denying the transaction, there should not be an associated order number for that, but I’ll include those provided details in the information I am forwarding to one of our internal support teams for investigation. So you’re aware, Best Buy will not follow up with you regarding our investigation. If there is anything else comes up, please let me know. I’m always happy to do what I can to help.