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New Member
Posts: 2
Registered: ‎04-25-2019

Formal Complaint

I bought a laptop last year in april from the bestbuy website and it was advertised to me as new. A few weeks ago the hinges on my laptop broke and i contacted the manufactor for the manufactor warranty and they told me that the laptop was actually sent in for repairs 2 months before my purchase date, meaning the laptop i recieved wasnt new, even though it was listed as new on the  website. I called the primary support number 4 times and was on hold for 30mins+ each time and transfered to the wrong departments on purpose by bestbuy support. I will be contacting the better buisness Bureau. I have images and etc..

Posts: 1,362
Topics: 17
Kudos: 99
Solutions: 82
Registered: ‎10-03-2017

Re: Formal Complaint

Hello Mhumza,


We aim to make the shopping experience with us as seamless and straight-forward as possible. It looks like that wasn't the case here. Our products sold as new should always be new so it's very concerning to hear this. I'd love to look into your purchase further and welcome you to send us a direct message with your full name, email address, phone number, and receipt or order details. We'll see what we can do from there.


A message can be sent our way by clicking on the image below.

Dave|Social Media Specialist | Best Buy® Corporate
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