Other Customer Service Support

[BIS-NY]

We are a school and have purchased a total of 137 devices from BestBuy with Samsung Care Plus Accidental Damage Protection (ADP) for 3 years. 12 of these devices still do not have ADP assigned despite this is what we paid for. 

To our dissapointment we have been laising with Irene {removed per forum guidelines} and Steven {removed per forum guidelines} at Best Buy for 6 months and still have not had any form of "actionable" response. Both have failed to provide the expected level of customer service, resolving this issue.

This is totally unacceptable level of customer service and has resulted in us not wanting to use BestBuy for any future business (we buy new devices every 9 months for new students).

BestBuy display a level of customer service that is totally unacceptable. Myself and my colleauge Mr {removed per forum guidelines} have sent emails and left voice messages on a weekly basis and still have not had any meaningful reply or solution from Best Buy. The only update we have recived to our chaser communications from Irene is "I will follow this up with Samsung again". 

This is an unacceptable response from the business that we paid and yet we still have not recieved the products in full that we purchased 6 months ago, There seems to be a very shocking breakdown of communication between Best Buy and Samsung as this issue should have been resolved a long time ago. 

The following devices need to be assigned ADP OR replaced with 12 devices with Samsung Care Plus ADP. 

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[Duncan-BBY Social Media Specialist]

Hi there, BIS-NY,

Thank you for reaching out to us here, although I wish it were under better circumstances. I'd love to take a closer look at this with you to see what we can learn. To do so, can you please send us a Private Message verifying your full name, email, and phone number? 

Thank you!