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Posts: 1
Registered: ‎10-01-2019

Formal Complaint: Rude Customer Service Phone Agent

I purchased an ipad online to be picked up the next day at my local best buy. However, I received a message that there was a problem with the mobile/ cellular component of the order and to please call the number provided. After waiting 20 minutes for a call back, I spoke to a lovely gentleman who talked me through the problem and asked to place me on hold while he investigated a bit further. Now 30 minutes on hold....BENJAMIN picks up the line and asks the typical "how may I help you today?" Confused as to where the other gentleman may have gone I simply asked "Is this who I was speaking with before?" Irritated and agitated he told me no, "it's not his fault I was on hold and he wasn't gonna go track some guy down and If I wanted him to help I have to tell him what I wanted." Confused, I asked him if he needed my orded number to help me. After a long dramatic pause....he hung up on me. Thanks for all of your help BENJAMIN!! The wait was so worth it,

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Registered: ‎10-19-2017

Re: Formal Complaint: Rude Customer Service Phone Agent

Hello, JordanEberhart,

 

Welcome to the forums!

 

I appreciate you taking the time to write us about your experience. Reaching out to our Customer Care Team is supposed to make things simple for you. We take our customers feedback to heart and rely on it to find ways to improve our processes, and I would be reaching out as well, if this were happening to me.

 

In order to better assist you, I am going to need some more information from you. Will you please private message me with your full name, phone number, and e-mail address connected to your BestBuy.com account? To do so, please click on the “Private Message” button next to my signature.

 

Respectfully,

Deysha|Social Media Specialist | Best Buy® Corporate
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