Other Customer Service Support

[Wickline]

Bought a freezer from the greenwood store on 10-26-22. Freezer quit working and all food stored inside was lost. Called the store they brought a new freezer on 11-1-22. Filed a food spoilage claim on 11-5-22. I emailed on 11-8-22 to make sure they received claim, no response. After numerous calls, I've been told I had to wait 30 days, someone from the claims department would call me within 24 hours. I have been told this twice and I never have gotten a call or email. Here it is 3-1-2023 and issue hasn't been resolved. Can someone PLEASE HELP. Thanks dave

[TinaB-BBY Social Media Specialist]

Hi, Wickline, 

Welcome to our Best Buy Community Forums. I can imagine your frustration with replacing a freezer along with the food inside. Please send a private message that includes your full name, phone number, email address, and order number so that I may see what could be causing the delay with taking advantage of your Geek Squad Protection (GSP) benefits. You may send a private message by simply selecting the button to the right of my signature. 

Sincerely,

[Wickline]

Thanks for the response Tina. I'm using a android phone and I don't see a signature. Is there another way to contact you privately?

[TinaB-BBY Social Media Specialist]

Hi, Wickline, 

No worries. My "signature" is simply the section where you would see my name and title, etc. From your android device, is my name located under the word "Sincerely"?

Sincerely,