Other Customer Service Support

[Kyoken26]

This is a collectors item and I paid good money for it. The product is sold out (because it's a COLLECTOR'S ITEM) so obviously I can't swap it. Who am i supposed to contact about getting a credit? 

Also why would anyone do this? I'm never pre-ordering from best buy again. This is... insane... It literally ruins the collectors value.... 

[Kayla-BBY Social Media Specialist]

Hey there, Kyoken26,

Thanks for joining us on the Best Buy forum community, though I wish it were under better circumstances. I know many gamers have been excited about the release of Fire Emblem: Three Houses, so I hope that you’ve had a chance to start enjoying the game. Regarding the sticker on the box, I can imagine that isn’t ideal and would be happy to speak to you further about what options may be available going forward.

So I can get started, can you please send me some additional information? I’ll need your full name, phone number, email address, and order number. To keep your details secure, please log into the forum and select the blue “private message” options in my signature below this post. I look forward to hearing back!

Thank you,