07-30-2019 12:51 PM
Hi all, I financed a 1,200 dollar laptop (for gaming) because I am always in and out of two different houses. My question, now that I moved into a single home, would Best Buy be able to exchange this laptop for a desktop around the same price range? So if i found a desktop at best buy for the same price, or even around that, would the store/company be able to help me with this?
08-01-2019 11:27 AM
Thanks very much for joining us at the Best Buy Community forums. First off, congrats on your move! Not having to shuffle between two places is great.
Under our Return & Exchange Promise, the return period on a product would not be extended because it was bought using financing. It would be extended, however, if you are an Elite or Elite Plus My Best Buy member, to 30 or 45 days, respectively.
If you'd like me to check in to this to see if the laptop may still qualify for a return, please send me a private message through the link in my signature. I'll need your name, email address, phone number, and the customer service PIN from your receipt, or the order number from the confirmation email if ti was an online order.