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Posts: 1
Registered: ‎01-19-2020

File a dispute

I have 2 late fees on my account that are not my fault. It's free m the rep not processing my payment after giving him my information to do so. Will only credit my overall balance not monthly due in January balance.
Valued Contributor
Posts: 2,072
Registered: ‎02-07-2011

Re: File a dispute

You would need to contact Citibank, ,as bestbuy has no access to your account
Posts: 5,681
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Registered: ‎08-21-2017

Re: File a dispute

Hi there, mlhstout,


Thank you for visiting our community forums. I know how important it is to make sure payments are made on time so your credit score is not at risk. I'd be happy to give you some more details about how to get assistance moving forward. It sounds like this is for your My Best Buy credit card, is that correct? This card is issued by our partner, Citibank and all payments are processed by them. I would recommend contacting Citibank directly at (888) 574-1301 as they will be able to access your account information. Please let us know if we can assist you with anything else!

AndrewB|Social Media Specialist | Best Buy® Corporate
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Registered: ‎10-10-2012

Re: File a dispute

This topic has been moved to its own thread under the board Other Customer Service Support for further review.