11-18-2018 08:17 PM
I am writing to share a complaint. I could not find any form nor email address to file a direct complaint with Best Buy Canada so I am sharing it here. Thank you for re-directing me to another service if there is one that can best handle my request.
I purchased a GeekSquad "Total" Protection on June 5th, 2017 at the same time as a Google Pixel phone to replace my old phone. My previous phone (a Nexus 6P) was defective and was covered by a GeekSquad protection. I was able to obtain a replacement and the whole process went very smoothly.
Upon purchase of my new phone, I was asked if I was told that I should cancel my previous GeekSquad plan and purchase a new one. I asked the salesperson if the new protection was the same as the previous one and he said that, apart from a few dollars' increase in price, it was the same.
I called GeekSquad to file a replacement claim for my Google Pixel tonight only to find out that in order to get the phone replaced, I would have to pay an extra $200 for service fees.
This series of events falls under the Province of Québec Consumer Protection Act.
I would be satisfied if Best Buy Canada obtained from its partner Geek Squad that the service fees be lifted on my claim or decided to replace my phone direclty. I am very confident, based on highly positive experiences with Best Buy in the past, that this issue could be solved amicably.
I look forward to hearing back from you and invite you to contact me for further details or if you have any questions.
Solved! Go to Solution.
11-18-2018 08:29 PM