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New Member
Posts: 2
Registered: ‎08-27-2021

Fake "GeekSquad.com" Domain

[ Edited ]

On 8/22/2021, I received a fake email from "geeksquad@emailinfo.geeksquad.com".

 

Does BestBuy have a domain named "geeksquad.com"?

 

Whois shows the domain email contact as "domain.admin@BESTBUY.COM".

 

This implies Best Buy is involved with domain "geeksquad.com".

 

What is going on here?

 

Thanks

 

Posts: 18,398
Topics: 3,254
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Registered: ‎09-29-2008

Re: Fake "GeekSquad.com" Domain

Welcome to our community, John5993.

 

We appreciate you bringing your concerns to our attention, it was absolutely the best thing to do.

 

The information displayed on Whois is correct: Best Buy owns the GeekSquad.com domain. Until a few years ago, Geek Squad was represented by its own website. It was then merged with BestBuy.com to give our customers one unified website through which to pursue all their needs.. If you visit the domain in your browser, you will find that it opens BestBuy.com's services portal.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎08-27-2021

Re: Fake "GeekSquad.com" Domain

John-BBY,

 

Thank you for the quick response.

 

I am still unclear how the hackers were able to use the GeekSquad.com as the domain for the email? 

Posts: 10,259
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Registered: ‎11-10-2008

Re: Fake "GeekSquad.com" Domain

A good indicator is going on a PC to look at the hyperlinks and see at the bottom left or right depending on your browser if the links are redirecting to another site other than BBY.

 

If you find the site to be a scam, you can use the info here to report it.

 

https://www.bestbuy.com/site/privacy-policy/protect-yourself/pcmcat266100050002.c?id=pcmcat266100050...

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Best Buy Employee
Posts: 2,463
Registered: ‎01-09-2015

Re: Fake "GeekSquad.com" Domain

@John5993 

 

They're not actually using the domain, they are using SMTP manipulation.  One of the side effects of this is that it can bypass many spam filters in place by your email service.  Unfortunately there are still many flaws in the email protocol, one being that it is fairly simple to spoof the "from" details.  

 

Generally when viewing headers on these spam emails, the From will list the same false sender as the email did. However, if you locate the Return Path, this is where the email is actually coming from.  I looked at one that was sent to me, and the email address was 100% unrelated to a Best Buy or Geek Squad domain and the IP it was sent from was in Estonia.

 

As others have said, the best thing to do is report it.  Obviously this stuff is annoying to everyone involved, Best Buy included.  Best Buy and your email provider are not the authorities, and we have no means of policing this ourselves.  The best we can do is get enough evidence to turn it over to someone who investigates these matters and hopefully they can shut it down.

 

If you're annoyed that these are reaching your inbox, create rules that filter it out.  Look a few of them over and find something to to target that isn't seen in your legitimate emails.  If you're scared the rules might catch a real message, you can always have them move to junk first, peruse the junk folder every few days, and empty it once you've validated that its all junk.

 

Hope this helps.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***