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New Member
Posts: 2
Registered: ‎04-04-2019

FORMAL COMPLAINT

I am extremely frustrated with your company. I have tried reaching out to your corporate head quarters and the store I purchased my TV from and they both have been extremely unhelpful.
 
To start with, In August 2018 I opened a Best Buy credit card and purchased a tv. I had an advertisement from Brands Mart USA for no interest for 48 months. The sales representative said he would match it, and I purchased the tv. 
 
I set up automatic payments and never really looked at the portal, but earlier this week I went on to change my bank account on file. I noticed that I had been charged interested since August 2018. I called the number on my card and they explained to me that there was no 48 month interest free option. They apparently are refunded me the interstate’s charges, but I have my doubts. 
 
I have tried to contact the store where I purchased it from and I have also contacted your corporate office. I keep getting transferred to different departments and a few times the call has been disconnected. I have called the store at least four times and the managers are always busy and never call me back. 
 
At this point I am beyond frustrated that I cannot reach a manager or someone who can help me out. I have purchased a lot of goods from that store, but I will no longer support your corporation.
I have attached my receipt. 
 
 
Thank you
 
Posts: 11,767
Topics: 159
Kudos: 364
Blog Posts: 21
Solutions: 570
Registered: ‎01-03-2013

Re: FORMAL COMPLAINT

Hello aidan33, 

Welcome to the forum and thank you for connecting with us regarding your recent experience with purchasing a TV using your Best Buy Credit Card! This card should offer you many benefits when shopping with us, including financing offers for certain spend amounts and bonus points with our My Best Buy Program! 

If you were under the impression that we were matching a financing offer from another retailer, I can understand how frustrated you may have been to find this wasn't so while checking your account several months later. While we may have our own deferred interest financing offers that may be similar, under our Price Match Guarantee, matching financing offers would be excluded. I apologize if you were advised differently during your purchase, and I'm glad to hear things seem to be resolved in regards to that matter. 

I would still like to ensure this is well noted on our end though, as this isn't the experience we want for our customers and greatly appreciate you taking the time to reach out and share it with us. Please see that I am sending you a private message to gather some additional information. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-04-2019

Re: FORMAL COMPLAINT

I was contacted by an account rep a week ago. She said she would look into this and get back to me. She hasnt called or emailed me. I have lfet her a few voicemails. I have called corporate and they just give me the run around like before. THIS IS VERY FRUSTRATING. 

Posts: 3,784
Topics: 77
Kudos: 238
Solutions: 185
Registered: ‎08-21-2017

Re: FORMAL COMPLAINT

Hi there, aidan33,

 

Thank you for providing an update regarding the status of your case. I can certainly understand wanting to get this resolved as quickly as possible. I see that you sent Faith a private message, I'll be sending you one in return in just a few moments. To check your inbox please make sure you are logged in to your forum account and click the orange envelope in the top right corner. I look forward to looking further in to this for you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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