04-04-2019 11:08 AM
04-04-2019 11:32 AM
Welcome to the forum and thank you for connecting with us regarding your recent experience with purchasing a TV using your Best Buy Credit Card! This card should offer you many benefits when shopping with us, including financing offers for certain spend amounts and bonus points with our My Best Buy Program!
If you were under the impression that we were matching a financing offer from another retailer, I can understand how frustrated you may have been to find this wasn't so while checking your account several months later. While we may have our own deferred interest financing offers that may be similar, under our Price Match Guarantee, matching financing offers would be excluded. I apologize if you were advised differently during your purchase, and I'm glad to hear things seem to be resolved in regards to that matter.
I would still like to ensure this is well noted on our end though, as this isn't the experience we want for our customers and greatly appreciate you taking the time to reach out and share it with us. Please see that I am sending you a private message to gather some additional information.
04-16-2019 11:29 AM
I was contacted by an account rep a week ago. She said she would look into this and get back to me. She hasnt called or emailed me. I have lfet her a few voicemails. I have called corporate and they just give me the run around like before. THIS IS VERY FRUSTRATING.
04-16-2019 11:46 AM
Hi there, aidan33,
Thank you for providing an update regarding the status of your case. I can certainly understand wanting to get this resolved as quickly as possible. I see that you sent Faith a private message, I'll be sending you one in return in just a few moments. To check your inbox please make sure you are logged in to your forum account and click the orange envelope in the top right corner. I look forward to looking further in to this for you.