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Posts: 1
Registered: ‎02-12-2019

FORMAL COMPLAINT: NOT BESTBUY - WORST EXPERIENCE

I didn't bother with the disinterested chat representative this time: they don't care and can't do anything anyway.

 

We trusted you with our card and our money when we came to you to make what is not a small purchase for working class folks.  I am not even going to go into the hassle that we went through with the purchased hardware and multiple trips back as your organization did way worse to us than that!

 

I have a communication from our bank which indicates that you had placed three holds on our account. This threw us into the red on our account.

 

We have a two month old baby and you destroyed our weekend and killed plans. We reached out to both your online customer support and visited the store but clearly you don't empower your employees to be able to see or do anything for the customer.


We will write about our experience and post it in whatever forums we can find and we will never deal with you again. I will warn all my friends. You need to review your system and think about how it may impact customers.

 

Not everyone has thousands sitting in their account for some company to put holds on to it.

 

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Registered: ‎12-23-2016

Re: FORMAL COMPLAINT: NOT BESTBUY - WORST EXPERIENCE

Hi, stephenkinkead,


Thanks for joining us at the Best Buy Community forums. I’m sorry about the bad experience you had with your recent order, and that we weren't able to assist you over the phone. 


I’d like to check that order out to that I can see if I can determine what may have caused multiple holds to be sent out. If you could please send me a private message, by using the link in my signature below this post, I’d appreciate it. Please include your name, email address, phone number, and the order number. 


Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 1
Registered: ‎02-12-2019

Re: FORMAL COMPLAINT: NOT BESTBUY - WORST EXPERIENCE

NOTHING should have been held against our account other than the ONE purchase we made. Even that one expensive purchase had faults with it twice. I’m not even sure your company gives two hoots and your customer service in store and online leaves a lot to be desired. Tell a lie, in all the hassle we had to endure with the hardware we purchased only ONE young lady went out of her way to help us without patronising us.