02-04-2019 04:57 PM
My Name is Ray.
On Friday, I realized that the BestBuy rewards I had from buying my brand-new TV on Black Friday are due to expire soon, and wanted to use them on a sound bar to accompany the TV.
I picked out the polk audio 3.1 soundbar/sub as it had amazing reveiws, and at a great price (at $300, I would have still paid $180 plus out of pocket, but seemed worth it?). I thought I fully checked out and selected the store pickup, but today am realizing that the order never processed and never went through, and the sale price has now expired. I called the store and they said they wouldnt honor the sale price.
Without the sale price, there is no way I can spend the extra money to get the nicer speaker. There are no other speakers that stand out so I will just get whatever speaker is covered by the rewards, but I was hoping there was a way that the sales price could be honored, as I had all intentions of buying the speaker friday, and to my belief I had.
02-05-2019 04:28 PM
Hello, rjm71093, and welcome to our online community!
Thank you for reaching out to us for support on the forum. I would have also been excited to take advantage of a great deal on a Polk soundbar as you had described, and we hate to hear you missed out on this.
If you'd like to send me a Private Message including your full name, email, and phone number, I'd be happy to take a look into your account. You can find the blue option to do so to the right of my name, below.