03-25-2019 11:12 PM
03-26-2019 12:53 AM
03-26-2019 10:01 AM
Hello, ndg4m, and welcome to our online community!
Thank you for reaching out to us on the Forums for support, and for choosing Best Buy for your recent TV purchase. I can imagine your disappointment to find your Samsung TV to be damaged when opening the box. I apologize that you haven't been able to enjoy your new purchase, and for the experience you've had in searching for an exchange of this item.
As JacobRepollet mentioned, an exchange of this item (which would now be out of its return and exchange period) would have to be determined and handled by the sore manager. While I understand you spoke with Amber, one of the managers, I'd be happy to see what else can be done and work with the store further on a possible solution moving forward.
In order to look into this, I'll need you to please send me a Private Message including your full name, email, phone number, and the location of the store you've been working with. You can find the blue option to message me to the right of my name, below.
Happy to help,