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Posts: 1
Registered: ‎10-25-2019
Accepted Solution

Exchange w/o receipt

Hey Best Buy,


I was recently gifted a set of Beats 3 Studio Wireless Headphones. They're unfortunately not suitable for the audio work I do and I was hoping I could exchange them. They're unopened in sealed packaging -- would it be possible to exchange them for store credit? I've read on your website that it's possible to do so but I visited a nearby store and was told that no exchange was possible. Is there anything that can be done here? Thanks in advance!


Posts: 8,974
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Registered: ‎11-10-2008

Re: Exchange w/o receipt

A receipt is required for all returns regardless of the situation.


In addition, these terms apply here:


Any return that does not follow this protocol will most likely be denied.


You can attempt to return the item without a receipt but the decision is up to the management of the store and their word is final.

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