10-25-2019 07:32 PM
Hey Best Buy,
I was recently gifted a set of Beats 3 Studio Wireless Headphones. They're unfortunately not suitable for the audio work I do and I was hoping I could exchange them. They're unopened in sealed packaging -- would it be possible to exchange them for store credit? I've read on your website that it's possible to do so but I visited a nearby store and was told that no exchange was possible. Is there anything that can be done here? Thanks in advance!
Solved! Go to Solution.
10-28-2019 06:40 PM
A receipt is required for all returns regardless of the situation.
In addition, these terms apply here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800...
Any return that does not follow this protocol will most likely be denied.
You can attempt to return the item without a receipt but the decision is up to the management of the store and their word is final.