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New Member
Posts: 3
Registered: ‎09-17-2018
Accepted Solution

Exchange a blu-ray movie

I recently purchased a bluray movie at the store and after watching it, I was somewhat disappointed. I paid 22.99 for it and would want to exchange it for a different movie that costs 19.99. I was wondering if Its possible for me to exchange the movie I bought for a differrent one?

Best Buy Employee
Posts: 434
Registered: ‎01-09-2015

Re: Exchange a blu-ray movie

Open media items including movies are not eligible for return.

https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800...
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 3
Registered: ‎09-17-2018

Re: Exchange a blu-ray movie

I know that I cant return it due to it being open but can i exchange it for a different movie? It states on the return and exchange policy that "Opened computer software, movies, music or video games can only be exchanged for an identical item." So does that mean I could exhange it for a different movie as long as its a bluray in the same or lower price range? 

Best Buy Employee
Posts: 434
Registered: ‎01-09-2015

Re: Exchange a blu-ray movie

No, if it’s defective you can swap it for the same exact title. If it’s something you just don’t like, it’s ineligible for return.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***