04-24-2020 11:40 AM - last edited on 04-24-2020 11:43 AM by Bill-BBY
05-06-2020 06:44 PM
Thank you for reaching out to us through the Forums. As you can tell, we are a little backed up on inquiries, and I apologize for this delayed response. Regardless, we want to make sure you receive the support you've been searching for with your camcorder even though I understand you needed this exchange performed as soon as possible.
I hate to read about the runaround you were given after discovering the issues with the Sony Handycam you picked up. If you're still looking for assistance with this, please send me a Private Message including your full name, email, phone number, order number, and any updates to this situation as of now.
Happy to help,