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Posts: 2
Registered: ‎03-07-2021
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Excellent Customer Service

During Snowmageddon Texas 2021, we were forced to purchase a new dishwasher. When our brand new dishwasher arrived with a sizable dent, we were disappointed to say the least, Customer Service reps, Malik and Crystal, handled our situation with kindness, empathy and professionalism. The next dishwasher arrived in perfect shape. Thanks, Malik and Crystal!
Posts: 22,635
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Registered: ‎10-10-2012

Re: Excellent Customer Service

Good morning, hellogeoff8,


Welcome to the Best Buy Forums!  We can’t think of a better experience to bring you to our forums, then that of a compliment for some of our colleagues!


While I’m sure it was frustrating to receive that new dishwasher with some damage, I’m incredibly happy to hear that Malik and Crystal were able to resolve the issue for you.  You touched on all the qualities that we hope our representatives would show during an unpleasant experience like this.


To clarify, were Malik and Crystal phone agents, or were these associates at your local Best Buy?  I’d love to be able to pass along your compliments to their leadership if possible.


Thanks for posting!

Bill|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-07-2021

Re: Excellent Customer Service

Yes, Malik and Crystal were both phone agents. We had been dealing with burst pipes, losing running water for weeks and we were exhausted — and we appreciated their efforts and help immensely.