08-17-2022 11:28 AM
I have a BB account with a total tech membership. Since day one, there is nothing listed in my account on my end that indicates I have a tt membership or any purchases. I have 2 purchases and 1 total tech membership.
I've talked with 20+ representatives to get this fixed and no one respsonds. This is now going on 6 weeks with NO access to anything!
On the BB end, all the reps can see everything just fine but, I see nothing! If I click on Total Tech Membership, it tells me to pay another $199 which I've already paid!!!!
Your customer service, tech support, lack of supervision, professionalism and courtesy does NOT exist.
08-17-2022 11:55 AM
Thanks for reaching out and welcome to our Forum! Experiencing issues accessing your Totaltech membership and all of its benefits is not okay and I too would be looking to get this taken care of as soon as possible.
I would like to take a closer look into this and see how I can help. To get started, please send me a private message with your full name, phone number and email.
08-17-2022 02:58 PM