02-07-2019 01:44 AM
02-07-2019 11:55 AM
Welcome to our community. Like you, when I visit a retailer and ask for recommendations on a particular item, I expect to be given knowledgeable advice from a trusted resource. I was unhappy to hear that your modem doesn’t seem to be working with your equipment as expected, and that you’re now outside of your return period.
Best Buy is proud to offer customers the opportunity to return or exchange products that don’t work as expected or meet their needs. Our Return & Exchange Promise for most products is 15 days, while My Best Buy™ Elite and Elite Plus members have extended time frames. With apologies, after your return period has ended, Best Buy cannot offer a return or exchange.
I apologize that we do not have another option to offer and regret that this encounter has made you question your future with Best Buy. I hope you will give us another chance in the future to offer the level of service to which we aspire.
Thank you for writing to us.
02-07-2019 06:08 PM