Other Customer Service Support

[Russo]

Yesterday I ordered a digital copy of Microsoft Flight Simulator and have been waiting for the access code for the download. Turns out my email address somehow got corrupted, explaining why I hadn't received it. This was corrected by Tech Service. Long story short, now I find I was sent a digital copy of the Xbox version and not the Windows version I had originally ordered. Can someone get this problem fixed please?

[Phoenix-BBY Retired: Social Media Specialist]

Hello, Russo, 

Thanks for reaching out to us on Best Buy Forums. Ordering a new game can be exciting, so I regret to hear that you have had some issues. I would be happy to look into this further for you. To begin, please send us a private message via the blue button to the right of my name including your full name, phone number, email address, and the order number (if you have it). 

Regards,