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Posts: 1
Registered: ‎02-27-2022

Email sent to wrong address

Yesterday I ordered a digital copy of Microsoft Flight Simulator and have been waiting for the access code for the download. Turns out my email address somehow got corrupted, explaining why I hadn't received it. This was corrected by Tech Service. Long story short, now I find I was sent a digital copy of the Xbox version and not the Windows version I had originally ordered. Can someone get this problem fixed please?

Posts: 87
Topics: 3
Kudos: 26
Solutions: 8
Registered: ‎11-08-2021

Re: Email sent to wrong address

Hello, Russo, 


Thanks for reaching out to us on Best Buy Forums. Ordering a new game can be exciting, so I regret to hear that you have had some issues. I would be happy to look into this further for you. To begin, please send us a private message via the blue button to the right of my name including your full name, phone number, email address, and the order number (if you have it). 



Phoenix|Social Media Specialist | Best Buy® Corporate
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