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Posts: 1
Registered: ‎07-11-2018

Email Marketing - Survey

I received an email today asking to me to participate in a survey with a chance to win a $5,000 gift certificate. Survey stated it would take a few minutes.

It took some time to fill out this survey only to find out at the end that I didn’t “qualify” for the entry for a gift card. An incredibly frustrating experience to say the least. Really disappointed in B.B. They solicited my feedback, took the data I provided and conveniently told me at the end of this long survey I didn’t reason give. This alone will keep me from making my future purchases from Best Buy.
Posts: 1,233
Topics: 18
Kudos: 144
Solutions: 52
Registered: ‎10-19-2017

Re: Email Marketing - Survey

Hello Willyg,


Thank you for reaching out to us on the Best Buy forum and welcome to our community! While any Best Buy marketing surveys are sent out by a third party, I appreciate you taking the time to provide feedback about your experience filling one out.


It is disappointing to hear that you did not qualify for the chance to win that $5000 certificate, as I can imagine that would be a wonderful shopping spree with all the cool technology available in our stores. Either way, as you’ve mentioned that you no longer wish to make any purchases at Best Buy, I hope you someday change your mind as it’s never a good thing to lose a valued customer. With that, if there is anything I can assist with in the future, please don’t hesitate to reach out as I’m always happy to do what I can to assist.


All the best,

Kayla|Social Media Specialist | Best Buy® Corporate
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