02-11-2019 01:13 PM
Disappointed in BEST BUY today. I cannot reach a live soul at the Miami Beach store. Held the line for a collective hour and a half. Called Elite Plus customer service several times for help, but was pulled farther down the rabbit-hole. Reps Corona and Henry (whose names I remember) miscarried my concerns and dropped my calls. Henry might be the worst though... said he needed "3 minutes to explain" to his supervisor, but he kept me on hold for a cold 9+ minutes. Nobody was good today, but Henry was the only one who lied to me. On second thought, it was probably for the best because when I'm not on hold, I am exposed to deeply personal conversations happening around the primary rep. So, I'd like to retract what I said about Henry. He was most likely sparing me from whatever was troubling Miss Brenda. At any rate, I feel like the dedicated Elite Plus line is funneled into bank of misanthropes, and I still need to speak with someone at Best Buy Miami Beach.
02-11-2019 01:37 PM
Thanks for joining us at the Best Buy Community forums, and for being an Elite Plus My Best Buy member. I apologize for the poor experience you’ve had in trying to get assistance over the phone. That isn’t at all the kind of service we want to provide.
I’d like to look into this and see if I can help out directly, or get you in touch with someone who can. Please reach out to me through a private message, by using the link in my signature. I’ll need your name, email address, phone number, and a description of the issue that you need help with.