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Posts: 1
Registered: ‎12-11-2016

Elite Plus Member Leaving BB over CS issue

I need to discuss an issue that is causing me to pull all business from Best Buy. It is customer service related. I have been an Elite Plus member for over 5 years. I actually just got hung up on when trying to speak to a manager because the agent was causing more issues. All conversations have been recorded on my end.

This is an issue that needs to be discussed now. I already returned every single item in my 45 day window (over $900) because of this issue AND ITS NOT EVEN AN ISSUE THAT REQUIRES MONEY TO SOLVE. JUST ADEQUATE CUSTOMER SERVICE.
Posts: 12,468
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Registered: ‎01-03-2013

Re: Elite Plus Member Leaving BB over CS issue

Good morning, cwells0319, 

 

Welcome, and thank you for connecting with us on the forum regarding your customer service trouble. We strive to provide superior service to our customers, so learning you're having such difficulties isn't at all what we like to hear. I see you've also sent a private message our way, so please keep an eye on your inbox for my follow up on this there. 

 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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