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Posts: 1
Registered: ‎01-02-2022
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Edit/Delete Review

I'd like to edit the images for a review I left as it includes serial numbers, it's a refurbished product so I'm not that worried but figured it's still best to cross them out. If the images can't be swapped out then instead I'd like the review deleted and I be able to repost with the updated images

Posts: 11,121
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Registered: ‎11-10-2008

Re: Edit/Delete Review

In general, there is a moderation process as I'm sure you've seen on writing a review so I am surprised that it slipped through as it's a no no to have sensitive information, etc.

 

Best Buy may be able to remove the offending images but in general, you can't have a review deleted or edited.

 

If you posted a review that you regret doing so, you can provide an update in the customer comments section of the review. Customers often read the reviews and comments other customers have posted.

 

A mod can shed some more light on this.

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
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Registered: ‎11-08-2021

Re: Edit/Delete Review

Hello, Davidx1,

 

Welcome to our community forums. I know whenever I'm getting ready to make a purchase, product reviews are very important to me. We want to make sure your review is providing the correct information and not too much information. I would be glad to help any way I can.

 

Generally, we may remove a review on our website if it was left on the wrong item or doesn't make sense, or in this case personal information. I would like to take a closer look at this and will need a bit more information.

 

Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

 

You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you.

Aaron G|Social Media Specialist | Best Buy® Corporate
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