Other Customer Service Support

[Blubnnt1]

I have tried many many times to opt out of Easy Replenish. I dont want to keep returning the ink cartridges to the store,I want them to not be delivered to me. Please help me. I have seen that other people have also had this problem  Thank-you. Charles {removed per forum guidelines}

[Derald-BBY Social Media Specialist]

Hello Blubnnt1,

Thank you for connecting with us.  I wanted to ensure that your question about Easy Replenish had been addressed since your message to us on Friday.  If not, then you should be able to locate the answers you require by visiting the following link.

If you have any additional questions or concerns, please do not hesitate to ask.

Have a great day.

[Blubnnt1]

I have tried this over and over and it won’t let me in. The Easy Replenish choice is black and I can’t open it. Can you please help

[Deysha-BBY Social Media Specialist]

Hello, Blubnnt1,

Thank you for the details! You should be able to cancel your enrollment by following these steps:

Manage Your Easy Replenish Account

From your My Best Buy account, you can change your shipping address, enrollment frequency or payment method, or cancel your enrollments.

Sign in to your account

1. Go to your Account Home.
2. Select "Purchases" from the blue navigation bar.
3. Select "Easy Replenish" on the top right.

Is it not allowing you to cancel your enrollment, or just not change the ink type you want?

Regards,

[Blubnnt1]

I am not able to cancel my enrollment. I can’t access Easy Replenish. Nothing to click on

[Alyssa-BBY Social Media Specialist]

Hi there, Blubnnt1,

Thank you for following up with us regarding this. It sounds like the My Best Buy account you are signing into might not be the one that is enrolled with the Easy Replenish program. Are you signed into the account that is associated with the enrollment?

Best Regards,

[Blubnnt1]

I thought so. The e-mail address is the same one that I get notifications that they are shipping the ink.

[Alyssa-BBY Social Media Specialist]

Gotcha.

Thank you so much for double checking. I'd like to see how I could further assist with this. Can you please send me a private message that includes your full name, phone number, and email address? You can send a secure private message by selecting the "Private Message" option below in my signature. I look forward to working with you!

Best Regards,

[Blubnnt1]

I sent a PM