04-25-2019 02:11 PM
I bought an Epson printer from BB and was told that it would order ink for itself when needed. It was a big selling "feature". Bestbuy took my debit card and signed me up for Easy Replenish and talked up and down about how easy and great this supposed feature was. Easy Replenish isn't easy and it doesn't work. I followed the link that bestbuy sent in an email and it lead to a loop of nothingness. I have tried contacting the selling store and they are unresponsive. All I get is put on perma-hold and hung up on. I have spoken with the Bestbuy mothership (Philippines because Bestbuy won't employ USA citizens) numerous times and they will not remove me from the Easy Replenish program. They said to contact Epson. I contacted Epson and they helped me remove the bogus software from my system, but said that Bestbuy are the only ones that can remove me from the program.
Now I am stuck in a program that I don't want to be in because it doesn't work and I have no idea if my debit card is going to have a bunch of charges made to it. Nobody at Bestbuy will take ownership of this phony Easy Replenish program and nobody knows how to work it.
This Epson printer is my last purchase at Bestbuy. There are plenty of other places to buy things.
04-25-2019 02:51 PM
Welcome to our community forums. Keeping track of your ink levels can be frustrating and I'm sorry to hear that our Easy Replenish program isn't working out for you and out phone agents have been unable to help you cancel your enrollment. You can process this cancellation by logging in to your My Best Buy account. You can find some further instructions here. Please let us know if you continue to still have problems with this, we'll be happy to see how we can best assist you.
04-25-2019 03:38 PM
Been to the page you are refering to a hundred times. Been there by myself, while on the phone with your reps in Philippines, and while on chat with one of your agents. There are no options to cancel subscription. I can mail you a screen cap of page.
04-25-2019 04:06 PM
Thank you for your response, mm19,
It's certainly strange to hear that this enrollment is not listed on your account. While I can't guarantee any specific outcome I would be glad to take a deeper look in to this. Can you please send me a private message with some more information? I'll need to verify your:
To send a private message please click the blue button at the bottom of my post across from my name. I look forward to your response so I can continue to research this.
04-26-2019 11:40 AM
Yes, of course. Numerous times I have followed all the instructions that have been given to me. Your instructions lead me to a page with no options to remove me from the “Easy” Replenish program. BestBuy signed me up for this phony program and swiped my debt card to pay for it. I got an email confirming that I am enrolled in the program. I have NO CONTROL over this matter. I am requesting, AGAIN, that BestBuy remove me from the Easy Replenish program all together. This is not my program and Epson says that it is not their program. It is BestBuy’s responsibility to cancel my enrollment in this program, as I have repeatedly requested on phone and chat with your company’s representatives. I have offered to send screen captures of my “Easy” Replenish webpage that has no options to cancel and I have offered your representatives to Skype with me so that I could share my desktop.
Last night I received my BestBuy credit card bill. The card has been used twice since I got it and I do not carry the card around with me. There were fraudulent charges from San Salvador posted 4 days after I purchased this printer. I don’t know exactly what you folks over there at BestBuy have going on, but in addition to canceling my Easy Replenish enrollment I need assurances from your security department that my debit card number is secure. My debit card was used to purchase this printer and to sign me up for the fake ink replenishment program that you won’t let me out of.
04-26-2019 12:26 PM
Thank you for the update.
I've sent an email to have this issue escalated and will follow up with you once I receive a response.
Thank you for your continued patience.