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Posts: 3
Registered: ‎03-31-2020

Easy Replenish for HP not working

I am trying to enroll in easy replenish and I can't.  I go through the wizard and all I get is an error that says the printer claim code cannot be found.  I also see on the best buy site it says "To get your Easy Replenish enrollment going, you need to enter your printer’s serial number on HP’s website." Which is very vague.  I have added the printer to my account on HP, which I assume is what this means, but I still can't get easy replenish to setup.  Any help?

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Posts: 5,091
Topics: 153
Kudos: 392
Solutions: 230
Registered: ‎08-21-2017

Re: Easy Replenish for HP not working

Hello, BrianSchwartz,

 

Welcome to our community forum. Discovering that your printer is out of ink is never fun so our Easy Replenish is a great way to avoid that! I'd be happy to help you take a closer look into this to see if we can help you get this sorted out. Just to be sure, have you tried the troubleshooting steps listed here?

 

Please let us know so we can see how to best assist you moving forward.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎03-31-2020

Re: Easy Replenish for HP not working

I looked through those and there is nothing there that addresses my answer.  I just can't get through the second step of the wizard to get the HP site to recoginze the printer claim code.

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Posts: 5,091
Topics: 153
Kudos: 392
Solutions: 230
Registered: ‎08-21-2017

Re: Easy Replenish for HP not working

I see, BrianSchwartz,

 

Thank you for getting back to me. While we would typically be unable to assist with HP's website, I would be glad to make sure we explore all of our options.

 

Can you please send me a private message with a few more details so I can begin to review this? I will need to confirm your:


Full name

Email address

Phone number

Printer model

 

You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!