Other Customer Service Support

[PatriciaCassola]

Good evening! I hope everyone is well and safe.

We bought one item and received two. The purchase was online and 30 days ago.

We have been trying to return one of the items as we do not pay for the same but we have been informed (in the store and phone) that there are no two orders and we cannot return the duplicate item.

We are trying to do it right. How shall we proceed?

Thanks

PCC

[drumn_bass]

@PatriciaCassola 

You tried, but sounds like they don't want it, what else can we say?

[AndrewB-BBY Social Media Specialist]

Good evening, PCC,

Thank you for taking the time to visit our community forums I would be glad to see how I can best assist you with this purchase. 

I do have some questions based on your post. It sounds like you received items you didn't order, is that correct? Generally your local store should be able to assist you with this. If you'd like, I would be glad to take a closer look at this purchase to what options I have available at this time.

I will need a few more details to do so. Can you please send me a private message that includes your:

Full name

Email address

Phone number

Order number

You can send me a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you.