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Posts: 1
Registered: ‎08-26-2020

Double charged for renewal

I went to renew a webroot subscription that had run out in September, filled out my card info, and it said to contact best buy support as it "didn't work" so I thought it may have been a chrome glitch, so I exited out, went back in, filled out info again, and it worked that time. However, there is a double charge on my bank account. I called best buy tech support last night (10-28-22) and talked to someone and they were only able to cancel and refund one of the charges apparently, but both charges are still on my card as "pending" I'd really rather not be out 100+ dollars, so what is happening here? Why is there a double charge on my account? Is there anything that can be done? I never even got an email from Best Buy tech support saying who I talked to or a wrap-up report kind of thing saying what happened, which is odd and worrying as I usually get those whenever I call a tech support of any kind.

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Registered: ‎11-08-2021

Re: Double charged for renewal

Hello, ProjectRaxyn.

 

Thank you for reaching out to us and welcome to our Forums Support Page! 

 

Here we can provide information on anything your need no matter if its a simple question or if you have to fix a rough situation. Making sure you get a refund is very important and I understand your frustration in this situation. As this happened last night on the 28th, this does mean that its most likely still in the process of being refunded back to your bank account. While the refund was processed on our end, it may take some time for banks to fully process the refund on there end. This process can usually take up to one billing cycle. I would personally advise just keeping a eye out for the return in the upcoming day and if you don't see the account change on your end, I would reach out to you partnered bank for more information.

 

If you are still experiencing issues with your refund, please reach out to us via private message with your full name, telephone number and email address. From there we can provide support for your situation and see what is happening. Please let us know if you like further assistance and have a great day.

 

Thank you, 

Riley|Social Media Specialist | Best Buy® Corporate
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