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Posts: 1
Registered: ‎12-22-2021
Accepted Solution

Disappointing experience

A couple months ago, I received a coupon in the mail from Best Buy for 10% off a single item. It expired December 14th and was valid in-store and online. About a week before it expired, I tried to use it online - but I got an error. I read the fine print and did not find any exclusion that applied to the item I was trying to use it on. I tried chat support and was told to call. I called the number - and was redirected 3 different times and had to explain my issue every single time. Eventually, I was told my information would be passed along and that I would receive an email.


I never received an email, and of course, the coupon has long since expired.

 

I expected better support - a customer should never go through a chat and multiple support reps - only to receive no follow-up. This was disappointing, and I really hope you all can do better.

Trusted Contributor
Posts: 2,685
Registered: ‎02-07-2011

Re: Disappointing experience

Is the item top secret? Would be easier if we knew what it was.....
Posts: 2,253
Topics: 214
Kudos: 121
Solutions: 75
Registered: ‎07-06-2009

Re: Disappointing experience

Hello, mvz800,

 

Thanks for reaching out. I know saving any amount of money that you can is important, especially if making a big purchase, so that coupon would have been great to use. I can understand receiving the error would not have been ideal when trying to place the order. 

 

I'd be happy to review the contacts that you made to our offices to see if I can find out why you did not receive the follow-up that you were promised. Can you please send me a private message with your full name, phone number, email address, the item that you were trying to purchase, and the error that you were receiving? To send me the message, you can use the button in my signature below. 

 

Sincerely,

 

Melissa|Senior Social Media Specialist | Best Buy® Corporate
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