Other Customer Service Support

[ifti71]

Hi 

For over a month I am in process of getting my non-functional microwave replaced and it feels like I made a mistake of choosing BestBuy as vendor.

•  I went to Best Buy to buy a microwave replacement on 12/4 
•  I was told that an appointment for site Survey is scheduled for Sunday 12/5 
•  Instead of a visit I got a call on 12/4 night that visit is not needed and was asked to provide old appliance details via email -- Details were provided immediately
• On Monday 12/6 I contacted again and I was told that a Microwave has been selected for me and model number was sent. -- and was told that I will be contacted on Tuesday 12/7 for details
• I was not contacted on 12/7 --- I enquired again on Wednesday 12/8 for any updates  and  I was told that another Site Survey is scheduled ( order # {removed per forum guidelines}) 
• Site Survey happened on 12/21 and then there was no response for over 2 weeks 
• Contacted Best buy customer support on I think 1/5/2022 and wasted another couple of hours and requested them that at-least put a note and escalate if possible.
•  Got call on 1/8/2022 and was asked is the Site survey happened? ( which had happened on 12/21) then was told that a next steps will be told in a call in few hours.
•  Today is 1/11/2022 -- Still waiting for update or the next steps......

Is there any email of higher up of Bestbuy where I can file an official complain?

Thanks

[Allan-BBY Senior Social Media Specialist]

Hi ifti71,

We appreciate you taking the time to reach out to us here on this dishwasher order experience, and given your description of this I can of course understand your concerns. It simply should not take this long to at least get a replacement microwave ordered for your home. Could you send me a private message with your name, phone number, and email address? To send me a private message please click on the message button in my signature.

Thanks,