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Posts: 1
Registered: ‎01-11-2022

Disappointing Service from Best Buy -- Can this be escalated?

[ Edited ]




For over a month I am in process of getting my non-functional microwave replaced and it feels like I made a mistake of choosing BestBuy as vendor.


  •  I went to Best Buy to buy a microwave replacement on 12/4 
  •  I was told that an appointment for site Survey is scheduled for Sunday 12/5 
  •  Instead of a visit I got a call on 12/4 night that visit is not needed and was asked to provide old appliance details via email -- Details were provided immediately
  • On Monday 12/6 I contacted again and I was told that a Microwave has been selected for me and model number was sent. -- and was told that I will be contacted on Tuesday 12/7 for details
  • I was not contacted on 12/7 --- I enquired again on Wednesday 12/8 for any updates  and  I was told that another Site Survey is scheduled ( order # {removed per forum guidelines}) 
  • Site Survey happened on 12/21 and then there was no response for over 2 weeks 
  • Contacted Best buy customer support on I think 1/5/2022 and wasted another couple of hours and requested them that at-least put a note and escalate if possible.
  •  Got call on 1/8/2022 and was asked is the Site survey happened? ( which had happened on 12/21) then was told that a next steps will be told in a call in few hours.
  •  Today is 1/11/2022 -- Still waiting for update or the next steps......


Is there any email of higher up of Bestbuy where I can file an official complain?




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Registered: ‎09-29-2008

Re: Disappointing Service from Best Buy -- Can this be escalated?

Hi ifti71,


We appreciate you taking the time to reach out to us here on this dishwasher order experience, and given your description of this I can of course understand your concerns. It simply should not take this long to at least get a replacement microwave ordered for your home. Could you send me a private message with your name, phone number, and email address? To send me a private message please click on the message button in my signature.



Allan|Senior Social Media Specialist | Best Buy® Corporate
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