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New Member
Posts: 6
Registered: ‎07-29-2019

Disability ignored.

I want to report to best buy a nasty incident that happen in chatt store.on sat. I went into store to buy cell a phone and printer.had a tech help me.while we were discussing phones a young man around 30s came up to counter holding a puppy. I asked tech if dogs other then support dogs were allowed in store.she said no.I told her guy at end of long counter had puppy.she called manager at my request.i am last stage of liver problem and highly allergic th o dogs and cats.manger came name Tom and explained as ined to him problem.was not interested when he saw th as t this young man was the general manager.Tech told Nate I was allergic to dogs he ignored it and now with 6 other techs petting puppy he would not move to another part of store.I explained earlier disability act but nothing was done.purchased phone and returned it today it did not work at my home.Did not choose another one just left.management would do nothing.asked who was district manager so I could resolve this issue.asked 4 different people not one admitted to knowing a address.My epi pen was in car cause did not think it would be a problem.Husband who owns bussiness would never run his bussinees this way.Needless to say I purchased new phone elsewhere . Worst experience yet.Last time there.
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New Member
Posts: 6
Registered: ‎07-29-2019

Re: Disability ignored.

 
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Geek Squad Agent
Posts: 3,589
Registered: ‎03-20-2012

Re: Disability ignored.

Thanks for sharing your feedback with us and I'm sorry you didn't receive the customer service you were looking for when you came into one of our locations.  I could certainly understand your concerns and I wanted to provide you with a link that has an official response from one of the moderators on the pet policy when it comes to shopping with Best Buy. 

https://forums.bestbuy.com/t5/Best-Buy-Store-Purchase/Pet-Policy/td-p/1126088

As you can see, this policy can vary from store to store, but please know that our district managers are not customer facing and if you're looking to provide your feedback to the leader in charge of the store, please return to speak with the general manager of the store.  You can also provide them your feedback by finding the store online and sending them an email.  the leaders at that location should be checking that email regularly. 

Hope this helps! I do hope there will be a time in the near future where you're able to make Best Buy your shopping destination once again!

I am a CAR Geek Squad Autotech, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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Highlighted
New Member
Posts: 6
Registered: ‎07-29-2019

Re: Disability ignored.

It was the GM of the store that ignored my distress.I know disability rules .
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New Member
Posts: 6
Registered: ‎07-29-2019

Re: Disability ignored.

Was GM of store that ignored my fistress.I know the pet policy.
Highlighted
Geek Squad Agent
Posts: 3,589
Registered: ‎03-20-2012

Re: Disability ignored.

I'd recommend supplying them with your feedback at the email provided, still, but that is up to you.  We appreciate you registering with the Best Buy forums and thank you for the time that you've taken to share!  It's Best Buy's hope that we can provide the best shopping experience for everyone in the store and we can only improve by listening to the many customer's who keep us informed. 

Sorry I do not have the response you were hoping for.  An official moderator should be by within 3 to 5 business days to take a closer look into this for you and your patience is greatly appreciated until one gets the opportunity!  Have a wonderful night!

I am a CAR Geek Squad Autotech, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Was the question answered click solution and kudos the post?!
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Posts: 351
Topics: 8
Kudos: 59
Solutions: 18
Registered: ‎11-23-2018

Re: Disability ignored.

Hi there, phoneixxxx70,

 

Thanks for taking the time to create a profile to share this with our team. We would also like to take this chance to welcome you to the Best Buy Forums!

 

That doesn’t sound like the ideal store experience. As a community member previously stated, this policy can vary by Best Buy store. That being said, we want to ensure that all of our customers have a safe and healthy shopping environment, and experience. Please feel free to send me a private message with your full name, email, phone number, which store this took place in, date and time, and any additional details you wish to share on the interaction so we can take a closer look into this.

 

Regards,

Quinton|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 6
Registered: ‎07-29-2019

Re: Disability ignored.

Gunbarrel rd chatt tn .is the store.between 10 and 11am approx.is time. And gave all information already on site. It was on .was last weekend.tom is the manager and Nate is gm that was not obeying own rules, not to mention disability national rules.I do not email anyone dont know.since everyone I talked with refused to tell me who district manager is for store and I have heard nothing then We will take care of problem ourselfs.I would tell anyone who we I'll listen never shop at a place that refuses basic human rights.
Highlighted
Posts: 351
Topics: 8
Kudos: 59
Solutions: 18
Registered: ‎11-23-2018

Re: Disability ignored.

Hey again,

 

Thanks for clarifying that information for us. I would be more than happy to connect with the leaders of the Chattanooga location on your behalf, and I can even ask that they connect with you directly.

 

Our District Managers however, are not customer facing, but I will gladly reach out to a leader who is. To do so, please feel free to send that private message over with the rest of your details. Please be sure to click the blue button to send the message privately if you choose to do so.

 

Kindly,

Quinton|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 6
Registered: ‎07-29-2019

Re: Disability ignored.

District managers not customer facing, That's sad.My husband runs a bussiness and he always has time to to face his customer.He is successful and in 30 years of bussiness has never had a complaint.HE is approachable. thanks for offer to send private message , but I have found What is done in dark is a negative.If district manager can not address customers and store is ignoring disability act, well this is very telling about the lack of customer service at best buy.