07-29-2019 04:41 PM
07-29-2019 06:34 PM
Thanks for sharing your feedback with us and I'm sorry you didn't receive the customer service you were looking for when you came into one of our locations. I could certainly understand your concerns and I wanted to provide you with a link that has an official response from one of the moderators on the pet policy when it comes to shopping with Best Buy.
As you can see, this policy can vary from store to store, but please know that our district managers are not customer facing and if you're looking to provide your feedback to the leader in charge of the store, please return to speak with the general manager of the store. You can also provide them your feedback by finding the store online and sending them an email. the leaders at that location should be checking that email regularly.
Hope this helps! I do hope there will be a time in the near future where you're able to make Best Buy your shopping destination once again!
07-29-2019 06:56 PM
I'd recommend supplying them with your feedback at the email provided, still, but that is up to you. We appreciate you registering with the Best Buy forums and thank you for the time that you've taken to share! It's Best Buy's hope that we can provide the best shopping experience for everyone in the store and we can only improve by listening to the many customer's who keep us informed.
Sorry I do not have the response you were hoping for. An official moderator should be by within 3 to 5 business days to take a closer look into this for you and your patience is greatly appreciated until one gets the opportunity! Have a wonderful night!
07-31-2019 05:38 PM
Hi there, phoneixxxx70,
Thanks for taking the time to create a profile to share this with our team. We would also like to take this chance to welcome you to the Best Buy Forums!
That doesn’t sound like the ideal store experience. As a community member previously stated, this policy can vary by Best Buy store. That being said, we want to ensure that all of our customers have a safe and healthy shopping environment, and experience. Please feel free to send me a private message with your full name, email, phone number, which store this took place in, date and time, and any additional details you wish to share on the interaction so we can take a closer look into this.
07-31-2019 05:52 PM
07-31-2019 06:24 PM
Thanks for clarifying that information for us. I would be more than happy to connect with the leaders of the Chattanooga location on your behalf, and I can even ask that they connect with you directly.
Our District Managers however, are not customer facing, but I will gladly reach out to a leader who is. To do so, please feel free to send that private message over with the rest of your details. Please be sure to click the blue button to send the message privately if you choose to do so.
07-31-2019 07:31 PM