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New Member
Posts: 2
Registered: ‎02-12-2019

Digital download taking too long

[ Edited ]

Hey, I bought AC odyssey on digital download on the 11 Feb 2019, and it's been almost a day that I've been waiting for an email, despite order status stating it has been "shipped".

My order number is {removed per forum guidelines}

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Posts: 7,183
Topics: 115
Kudos: 446
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Registered: ‎12-23-2016

Re: Digital download taking too long

Hi, Mmurphy676,

 

Thanks for joining us at the Best Buy Community forums. I’m sorry about the delay in getting that code out to you.

 

That doesn’t look like a Best Buy order number, however. Are you, by chance, located in Canada? If so, we here on the forums are set up to support customers of United States-based Best Buys.  If you are located in Canada, please head over here to contact the appropriate support teams.

 

If you are located in the United States, please let me know, and I’ll see if I can do any additional digging here.

 

Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎02-12-2019

Re: Digital download taking too long

Yeah, I'm in canada, thanks for the link.
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Posts: 7,183
Topics: 115
Kudos: 446
Solutions: 395
Registered: ‎12-23-2016

Re: Digital download taking too long

Hi, Mmurphy676,


You’re very welcome. I hope that we’ll be able to get that code sent out to you quickly.


Sincerely,  

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!