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Posts: 1
Registered: ‎07-16-2019

Digital download not working

I purchased Quicken Deluxe for download. I sign in, select the product, select continue and a screen comes up saying "something went wrong". No way for me to download the software.


Please fix this issue promptly and let me know ASAP when I can download the software.

Posts: 616
Topics: 40
Kudos: 85
Solutions: 25
Registered: ‎07-23-2018

Re: Digital download not working

Hello, Paulo53,


Welcome to the Best Buy Forums! This is a great place to come to interact with other customers, as well as our moderators. We are always willing to help however we can, and it sounds like you are having some trouble with your recent software purchase. We’d love to see if we can help get you up and running, but will need to gather some information before we can proceed.


When you have a moment, please send us a private message. You can do this by selecting the darker blue box next to my name below. Be sure to include your full name, email address, and telephone number. If you have an order number handy, please add that to the correspondence.  


We look forward to hearing from you!

Sarah|Social Media Specialist | Best Buy® Corporate
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