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Posts: 1
Registered: ‎08-26-2022

Digital Library empty/no response from chat agent

I am trying to redeem an Internet Security (3-Device) 6 Month Subscription, but even though I found an email saying it's ready, I don't see it in my Digital Library, which is where the email says to go to redeem it. I tried using the chat feature and it assigned me an agent, but I've been waiting for a response from them for about 25 minutes with no luck. I couldn't find an email for customer support and don't have time to stay on hold since I'm expecting another call, so I'm trying to send this question here too.

Posts: 152
Topics: 1
Kudos: 16
Solutions: 10
Registered: ‎11-24-2021

Re: Digital Library empty/no response from chat agent

Greetings, Lecshy,


Welcome to our Best Buy Community Forums.


Thank you for your purchase and taking advantage of the six month internet security subscription. Because it is so important to protect our devices, I'm saddened that you were unable to redeem your subscription from your digital library in your online account. I'd be happy to assist. To get started, kindly send a private message that includes your full name, phone number, and email address.


I am looking forward to working with you. 


Kind regards,



Tina|Senior Social Media Specialist | Best Buy® Corporate
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