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Posts: 1
Registered: ‎02-12-2019

Digital Library Download Failure

I am trying to download my Trend Micro Maximum Security and get the error:

We’re sorry, something went wrong.

You can use our search bar or pick a category below. If you typed in a URL, check it for errors.


Can I just use the key code shown in the digital download page to upgrade this software on the Trend Micro website?

Posts: 7,184
Topics: 116
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Solutions: 395
Registered: ‎12-23-2016

Re: Digital Library Download Failure

Hello, d_bid,


Welcome to the Best Buy Community forums. I’m sorry that you’re having issues downloading that internet security software.


The good news is that the key code should let you download and install hat software. Just head over here to get the download directly from Trend Micro. Your key code should just plug in and activate the protection.

If you have any questions, or run into any issues, please let me know.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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