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Posts: 1
Registered: ‎11-18-2022

Didn't receive digitsl download

I bought a computer, microsoft office and norton on 11/17/22. I got the email for Norton but didn't get one for Microsoft. Neither are showing up in my digital downlaods. I need to get this resolved asap. 


Thank you

Posts: 72
Topics: 1
Kudos: 9
Solutions: 6
Registered: ‎11-24-2021

Re: Didn't receive digitsl download

Hi, Morrtric01,


Welcome to our Best Buy Community Forums.


First let me congratulate you on your new computer purchase. So many of us rely on computers for every aspect of our lives and having Microsoft Office is imperative. 


If you'd like me to look into this further, kindly send a private message that includes your full name, phone number, email address and purchase information.



Tina|Social Media Specialist | Best Buy® Corporate
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