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Posts: 1
Registered: ‎07-24-2018

Didn't Receive Digital Item Code


I've bought a refurbished Acer Spin 1 laptop that came with a free code for Shutterfly yet I didn't receieve the instructions in my email despite it saying that the instructions have been sent. It has been almost a week and any help would be apprectiated.

Thank You

Posts: 9,348
Topics: 434
Kudos: 649
Solutions: 417
Registered: ‎09-29-2008

Re: Didn't Receive Digital Item Code

Hello AllenF,


Welcome to our community. I love freebies and will often make a choice to purchase if there's a good offer to be had. I'm unhappy to hear your code has not yet arrived though and I regret any inconvenience to you.


I'll be happy to help with this, but will need some information to begin.. If you will please send me a private message that includes the following, I’ll do my best to assist you:


  • Your full name
  • Your telephone number
  • Your email address
  • Your order number, or
  • The Customer Service PIN from your store purchase receipt


To send me a private message, please click the button labeled "Private Message" in my signature below. I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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