Other Customer Service Support

[KillSweep]

My product is delayed with no information. Due to the Best Buy promo I was required to trade my phone in before the point of sale to get the promotion. The order was suppose to be here 2/7/22 and is still not showing it has shipped. I am no without a cellphone and no clue when my device will be on the way. The customer care around this situation is awful and you are just passed on. Overall its been an awful expierence. 

[Jenni-BBY Retired: Social Media Specialist · Accepted solution]

Good morning!

Thanks for joining our community here on the Best Buy Forums. I use my cellphone constantly, so I can understand wanting to have yours arrive ASAP. I am happy to look into this further!

To start, please send a private message with your full name, phone number, and email address, along with the order number (if you have it). You should be able to do this by clicking the blue button near my signature. 

Best,